Customer Service Technician

St. Germain’s Glass Company is searching for a Customer Service Technician to join our growing team! We are searching for a friendly, dynamic individual that takes pride in providing an excellent customer experience. St. Germain’s offers a set schedule (no nights or weekends!), career development opportunities, and an incredible benefits package. Apply today!

Established in 1891, St. Germain’s Glass is a leader in the glass, glazing, and distribution industry for the upper Midwest, with deep roots established in Duluth. Our markets include wholesale distribution and fabrication of glass and architectural aluminum products, glass service and contract glazing. 

As a privately held ESOP company, St. Germain’s offers incredible benefits and a unique employee-owned culture focused on living our core values every day: We Show Up. We Bring It. We Do It Right. We invite you to consider investing your strengths here.

What We Offer:

• Health, Dental, Life and Vision Insurance
• Flex Benefits – including Medical Expense and Dependent Care
• 401(k) with company match
• Employee Stock Ownership Program – an incredible wealth building opportunity!
• Paid Holidays and Paid Time Off
• Educational Assistance
• Career development and advancement opportunities

Job Purpose: Receive incoming calls from customers to provide quotes, place orders, and answer customer questions. Enter quotes and orders into our ERP system providing acknowledgements and delivery dates. The hours are Monday through Friday from 8:00am to 4:30pm, with potential for overtime.

Essential Duties and Responsibilities

• Enter orders and quotes.
• Answer customer questions in person, on the phone, and via email. 
• Ensure all information including costs, sale price, delivery dates and products are entered correctly on order transactions.
• Troubleshoot problems for our customers.
• Answer incoming calls and email requests from customers.
• Process customer complaints.
• Process invoices and prepare credits.
• Build and maintain strong, long-lasting customer relationships.
• Assist with challenging customer requests or issue escalations as needed.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Measure residential orders utilizing field technology and communication.
• Work with the glazing supervisor to schedule work and provide customer communication.
• Communication of job details to the glazing supervisor and installation team prior to job start.
• Managing work orders to be completed as efficiently and profitably as possible.
• Perform additional duties as requested by supervisor.

Knowledge, Skills & Abilities

• High School diploma with at least 1 year of experience in customer service and order entry
• Strong verbal and written communication skills.
• Technical/math skills (Mathematics/Geometry)
• Reading a tape measure accurately
• Ability to consistently process transactions accurately.
• Ability/desire to work in a fast-paced industry.
• Attention to detail, with good organizational skills.
• Experience in delivering customer-focused solutions based on customer needs.
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Competent in the use of Word, Excel, and Outlook. +
• Experience in order entry process via a formal ERP system.
• Valid MN driver’s license with good driving record.

About Brin: Established in 1912, Brin Glass Company, the parent company of St. Germain’s Glass Co., has been a leader in the glazing industry for the upper Midwest for over 100 years. We have 5 divisions operating out of four locations: Fridley, St. Cloud, Duluth, and Minneapolis. Our mission is to provide superior quality products and service while providing a safe and stable work environment for our employees, who will be encouraged to develop their knowledge and skills. We have created an environment that allows our team the freedom to succeed, fed by inspiration within the company, and to be recognized for their achievements.